Terms & Conditions

1. 1. This is a contract

These Terms & Conditions (the "Terms") are a binding agreement between you and Gullo Tours SRLS, a company incorporated in Italy whose full details appear at the end of this document. By using this website you accept these Terms. If you do not accept them, please do not use the site.

As long as you comply with these Terms, we grant you a personal, non-exclusive, non-transferable and limited right to enter and use the site.

2. What these Terms cover, and what they do not

These Terms govern your use of this website. They are not the contract for your trip.

When you book with us, a separate contract applies: the booking conditions and the travel contract we give you before you book, governed by the Italian Tourism Code (Legislative Decree 79/2011) and Directive (EU) 2015/2302. That contract deals with the price, what is included, payments and deposits, changes, cancellation and refunds, our liability as organiser, and your rights as a traveller.

Our obligations regarding the trips and services we sell are governed solely by the agreements under which we provide them, and nothing on this site alters those agreements. If anything in these Terms conflicts with the travel contract, the travel contract prevails for everything to do with your trip.

Nothing in these Terms limits the rights the Tourism Code gives you as a traveller, or the rights consumer law gives you as a consumer.

3. Defined terms

- "We", "us", "our" — Gullo Tours SRLS.

- "You", "your" — anyone who visits or uses the site.

- "Site" — https://www.gullotours.com, its subdomains, and any mobile version or feature we make available.

- "Content" — the text, images, graphics, logos, audio, video, itineraries, prices, and the design, structure, selection, arrangement and look and feel of the site, including material supplied by third parties.

- "Booking Conditions" — the booking conditions and travel contract described in Section 2.

- "Privacy Policy" — the document published at /en/privacy-policy.

- "Cookie Policy" — the document published at /en/cookie-policy.

- "Including" means "including without limitation". "Will" and "shall" mean something is required; "may" means it is permitted, not required.

4. Changes to these Terms

We may update these Terms — for example when the law changes, or when we add features. We will publish the new version on this page with its version number and the date it takes effect, and previous versions stay on record.

Changes apply only from the date they take effect. They do not change a booking you have already made: that booking stays governed by the Terms and Booking Conditions in force when you made it. We will not treat your continued use of the site as acceptance of a change that materially reduces your rights; where the law requires it, we will ask you.

5. Using the site

5.1 What you may do

You may view the Content and use the site's features on your own device for your personal, non-commercial use, and print or save copies for that purpose, provided you keep every proprietary notice intact, make no changes to the material, and make no representations or warranties of your own about it.

Any commercial use of the site or the Content requires our prior written permission. This includes copying, republishing, uploading, posting, publicly displaying, encoding, translating, transmitting, distributing or mirroring the Content to any other computer, server, website or medium.

5.2 Automated access and data mining

You may not use any deep link, page-scrape, robot, spider, crawler or other automatic device, program, algorithm or methodology — nor any equivalent manual process — to access, acquire, copy or monitor any part of the site or the Content, to reproduce or circumvent its navigational structure or presentation, or to obtain material we have not deliberately made available. We may bar any such activity.

We expressly reserve all rights of text and data mining in the Content under art. 4 of Directive (EU) 2019/790 and art. 70-quater of the Italian Copyright Law (Law 633/1941), including for the development or training of artificial intelligence systems. This reservation is machine-readable where technically possible and applies whether or not it is detected.

5.3 Security and integrity of the site

You may not attempt to gain unauthorised access to any part or feature of the site, to any system or network connected to it, or to any service offered through it, by hacking, password mining or any other illegitimate means.

You may not probe, scan or test the vulnerability of the site or of any network connected to it, nor breach its security or authentication measures.

You may not reverse look-up, trace or seek to trace any other user or visitor, or exploit the site or any information available through it, in order to reveal information other than your own.

You may not take any action that places an unreasonable or disproportionate load on the site or on the systems and networks connected to it, nor use any device, software or routine to interfere with the proper working of the site or with anyone else's use of it.

You may not forge headers or manipulate identifiers to disguise the origin of anything you send us, and you may not impersonate another person or entity or misrepresent your affiliation with one.

You may not introduce, transmit or store viruses or other malicious code.

5.4 Conduct, content and competing uses

You may not reverse engineer or decompile the site, or create derivative works from it.

You may not use the site or the Content to defame, harass or threaten anyone, or to infringe anyone's intellectual property rights, including by uploading material you do not have the right to upload.

You may not use the site or the Content to build, benchmark or gather intelligence for a competing service, nor remove, alter or obscure any proprietary notice.

You may not use the site or the Content for any unlawful purpose, or to solicit unlawful activity or activity that infringes our rights or those of others, and you may not send spam or otherwise misuse our communication channels.

We may suspend, limit or end your access to the site if you breach these Terms, or where we must do so by law. Except where the breach is serious or the law requires immediate action, we will tell you first, explain why, and give you a chance to put things right.

6. Governing law, courts and language

These Terms and your use of the site are governed by Italian law.

If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country where you habitually reside (Regulation (EC) 593/2008, art. 6), and you may bring proceedings before the courts of the place where you live, as we may bring proceedings only there. If you are not a consumer, the courts of Perugia , Italy, have exclusive jurisdiction.

These Terms are published in Italian and in English, and both versions are binding. If the two differ, the Italian version prevails. Versions in other languages are translations for information only.

Your statutory time limits to bring a claim are those set by law. Nothing in these Terms shortens them: an agreement to do so would be void under art. 2936 of the Italian Civil Code.

7. The Content

Content comes from several sources, including third parties. We take care with it, but we cannot promise that it is complete, accurate, current, free of typographical or technical errors, or free of interruptions and harmful components. Itineraries, availability and prices can change, and material about a trip may be out of date; we do not undertake to keep every page updated at all times.

Please evaluate the Content before relying on it. This section does not limit our liability where the law does not allow it to be limited — see Section 18 — and does not affect the pre-contractual information we give you before you book, which is governed by the Booking Conditions.

8. Accounts

Some features require an account. The site is intended for people aged 18 or over; travellers under 18 may travel on a booking made by a responsible adult.

You agree to give accurate, complete and current information when you register, and to keep it up to date. If the information is inaccurate or incomplete, or we reasonably believe it is, we may suspend or close your account.

You are responsible for keeping your username and password confidential, for logging out at the end of each session, and for telling us at once if you suspect they have been lost, stolen or used without your permission. You may not use anyone else's credentials without their permission. We are not responsible for losses caused by your failure to keep your credentials secure, unless we are at fault.

9. Job openings

Any job opening we publish is an invitation to apply, not an offer of employment, and may be changed or withdrawn at any time. If you apply, we will give you the notices and information that apply to candidates; where those conflict with these Terms or the Privacy Policy on employment matters, those notices prevail.

10. Calls, messages and marketing

If you contact us or make a booking, we will send you the messages we need to send to deal with your inquiry or your trip — by email, telephone, or the messaging channel you used. These are service messages and you cannot opt out of them while your booking is live.

We will send you marketing messages only with your consent, given separately (art. 130 of Legislative Decree 196/2003 and the GDPR). You can withdraw that consent at any time, free of charge and by the same means you gave it, using the unsubscribe link in any marketing message, your account settings, or by writing to us. Your carrier's message and data rates may apply.

11. Prices, availability and how a booking is made

11.1 Prices and availability

Prices and itineraries on the site are an invitation to inquire, not a binding offer. Availability is not guaranteed until confirmed. We may change the trips and services we offer, and their prices, at any time.

11.2 When a booking is made

A booking is made only when we confirm it in writing and issue the travel contract. Until then no contract exists, whatever step you have completed on the site.

If a price is obviously wrong — a manifest error — we are not bound by it. We will tell you promptly and you may confirm at the correct price or withdraw at no cost.

11.3 Currency

We may show prices in a currency other than the one you are charged in. The binding price is the one in your confirmed travel contract; any other figure is a conversion for guidance. Your bank or card issuer may apply its own exchange rate and fees, which we do not control and do not receive.

11.4 VAT

Our packages are sold under the special margin scheme for travel agents (art. 74-ter of Presidential Decree 633/1972). Prices are a single all-inclusive amount and VAT is not shown separately.

11.5 Changing your mind: two different rules

Travel packages and travel services for a specific date are excluded from the 14-day right of withdrawal for distance contracts (art. 47(1)(g) of the Italian Consumer Code). What applies instead is your right to withdraw under the Tourism Code and the cancellation terms in your Booking Conditions.

Goods you may buy from us, if and when we sell them, carry the ordinary 14-day right of withdrawal (art. 52 of the Consumer Code), on the terms given at the time of sale.

12. Where our services are available

We operate the site from Italy. Although the site can be reached worldwide, not every trip, feature, price or service described on it is available to everyone or in every country, or appropriate for use outside Italy. We may limit the provision or quantity of anything we offer to any person or geographic area, and any offer made on the site is void where prohibited.

If you access the site from outside Italy, you do so on your own initiative and you are responsible for complying with your local law. We may decline to provide services where doing so would breach applicable sanctions or export restrictions.

Because we publish information about our whole programme, the site may refer to trips or services that are not offered in your country. Such a reference does not mean we intend to offer them there.

13. Trademarks and intellectual property

The names, logos and marks shown on the site (the "Trademarks") belong to us or to our licensors and may not be used without the owner's permission. The copies you are allowed to make under Section 5.1 may carry Trademarks, and you may use them incidentally and non-commercially to that extent only. Nothing on the site grants you any other licence.

As between you and us, we own all rights in the site and the Content, including its design, structure, selection, arrangement and look and feel, protected by copyright, trademark and unfair competition law. If you believe Content on the site infringes your rights, please tell us — see Section 23.

14. Social media

We use social media features on the site and maintain a presence on external platforms such as Facebook, Instagram, YouTube and LinkedIn. Those platforms are public spaces: do not expect privacy when you use them.

These Terms and our Privacy Policy do not govern our presence on external platforms — those platforms have their own terms and privacy policies, and we do not control them. Comments posted by users are theirs, not ours. Offensive or inappropriate comments may appear and may stay visible until we or the platform can remove them. Report anything on an external platform to that platform; report anything on our own site features to us, using the contact details in Section 26.

15. What you send us

"Submitted Materials" means anything you send us voluntarily or at our request — enquiries, feedback, ideas, suggestions, photographs, reviews, stories or other content you post on our own social features.

By sending them, you confirm that they are yours to send, that they comply with the law, and that they do not infringe anyone's rights. You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, adapt, translate, publish and display them in connection with our business and its promotion, and to sub-licence that right to service providers acting for us. You may withdraw this licence for the future by writing to us; we will stop using the material in new materials, though we cannot recall copies already printed or distributed.

Your moral rights as an author are inalienable under Italian law (arts. 20–22 of Law 633/1941). Nothing here transfers or waives them, and where we publish your material we will credit you if you ask.

Personal data within Submitted Materials is handled as described in the Privacy Policy. Please keep your own copies: we cannot undertake to preserve what you send us.

If we publish travellers' reviews or stories, we will say how we check that they come from people who actually travelled with us.

16. Other documents that apply

Together with these Terms, the following apply and form part of our agreement with you. Each may be updated from time to time and takes effect when published:

- the Privacy Policy (/en/privacy-policy);

- the Cookie Policy (/en/cookie-policy);

- the Booking Conditions and travel contract, if you book with us — which prevail over these Terms for everything to do with your trip;

- any additional terms that apply to a specific part of the site or to a competition, promotion or similar feature. Where those terms conflict with these Terms, they prevail for that part of the site or that feature.

Any purchase order or similar document you send us that purports to impose contractual terms on us has no effect unless we have signed it.

17. Third-party links

The site may link to, or embed content from, sites we do not control. Links are given for convenience. A link does not mean we endorse, sponsor or are connected with that site. We are not responsible for its availability, content or offerings, and once you follow a link our Privacy Policy no longer applies. Please read the terms and privacy policies of any site you visit. We may remove a link at any time.

If you link to the site, you must not suggest a relationship, endorsement or affiliation we have not agreed to in writing, you must not use our Trademarks in the link without our written permission, and you must not frame or embed the Content without our written permission. We may object to and require the removal of any link, in particular from sites that are obscene, defamatory, unlawful or damaging to our reputation. Using our Trademarks in metatags or similar hidden text is not permitted without our written permission.

18. Warranties and liability

18.1 What we promise

We provide the site with reasonable care and skill, but we do not promise that it will always be available, uninterrupted or error-free, that defects will be corrected, or that it will produce any particular result. The site and the Content are provided on an "as is" and "as available" basis, and information on it may change without notice.

We may modify, suspend or interrupt the site or any part of it, including for maintenance, error correction or other changes. Where we can, we will give notice.

18.2 What we never exclude

Nothing in these Terms excludes or limits our liability for:

- death or personal injury caused by our negligence;

- fraud or fraudulent misrepresentation;

- wilful misconduct or gross negligence — any clause purporting to exclude it would be void under art. 1229 of the Italian Civil Code;

- our liability as organiser under the Italian Tourism Code and Directive (EU) 2015/2302;

- your rights as a consumer under mandatory law;

- anything else that cannot lawfully be excluded.

18.3 Limits, where the law allows them

Subject to Section 18.2, we are not liable for loss you could not reasonably have foreseen, for loss of profit, business or data, or for loss caused by your failure to keep your device and credentials secure. We are not liable for the acts or omissions of third parties in connection with your use of the site.. If you are a consumer, no such cap applies.

18.4 Your indemnity

You agree to compensate us for claims, losses and reasonable costs we incur because you used the site in breach of these Terms or of the law. This does not apply to a consumer beyond what the law allows. We will tell you promptly of any such claim and let you take part in its defence, and we will not settle it in a way that binds you without your agreement.

19. Complaints and disputes

19.1 Talk to us first

Write to us at [TO BE COMPLETED: official email] or to our certified email address, describing the problem and what you would like us to do. We will reply within 30 days, and both of us will try in good faith to resolve the matter.

19.2 Alternative dispute resolution

If we cannot resolve it and you are a consumer, you may refer the dispute to an alternative dispute resolution body registered under arts. 141 and following of the Italian Consumer Code. The list of registered bodies across the EU is published by the European Commission at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. If you live in another EU or EEA country, the European Consumer Centre in your country (https://www.eccnet.eu) can help you free of charge.

19.3 Courts

Taking part in alternative dispute resolution does not stop you going to court. As set out in Section 6, a consumer may always bring proceedings before the courts of the place where they live.

20. Enforcement of these Terms, and disclosure of information

We keep records of the use of the site and of the communications you send us, for the periods and on the legal bases set out in the Privacy Policy.

We may disclose information about you, including your identity, only where and to the extent this is necessary: to comply with a legal obligation, a court order or a request from a competent authority; to establish, exercise or defend a legal claim; to prevent, detect or investigate fraud or abuse of the site; or to protect the rights, property or safety of you, of us, of our staff or of others. The legal bases are art. 6(1)(c) and art. 6(1)(f) of the GDPR, as described in the Privacy Policy. This is not a discretion to disclose your data whenever we choose, and where the law allows it we will tell you.

If we bring legal action because you have breached these Terms, we may recover the costs and fees that the court awards us under the applicable rules of procedure.

21. Suspension and termination

We may suspend, restrict or close your access to the site or your account if you breach these Terms, if we must do so by law, at the request of a competent authority, at your own request, or where we discontinue or materially change the site. Except where the breach is serious or the law requires immediate action, we will give you notice and a chance to put things right, and any measure we take will be proportionate.

Ending your access to the site does not affect a booking you have already made, or any right either of us has already acquired.

22. Notices

We will send you notices by email, at the address on your account or the one you gave us. You may send us notices by email or to our certified email (PEC) address; a notice sent to our PEC address is effective when it is delivered, and a notice sent by ordinary email is effective on the next working day. Our addresses are in Section 26.

23. Reporting illegal or infringing content

23.1 How to send a notice

If you believe Content on the site is illegal, or infringes your intellectual property or other rights, send us a notice at info@gullotours.com. We handle such notices under art. 16 of Regulation (EU) 2022/2065 (the Digital Services Act) and Legislative Decree 70/2003.

23.2 What to include

- a sufficiently substantiated explanation of why you consider the material illegal or infringing;

- the exact URL, and any further information needed to locate it;

- your name and email address;

- for a claim of copyright or trademark infringement, a description of the work or mark and of your right to it;

- a statement that you believe in good faith that the information in the notice is accurate and complete.

23.3 What we do

We will confirm receipt, act without undue delay, and tell you and — where we remove or disable material — the person who posted it, giving our reasons and explaining how that decision can be challenged.

24. Your device's security

You are responsible for the security of your own devices and networks, including anti-virus, firewall and backup arrangements. We are not responsible for problems affecting your systems, including malware, except where they are caused by our fault.

Please also bear in mind that transmissions over the internet are never completely private or secure. Where we protect a particular transmission — for example by encrypting it — we will say so, but you should not send us confidential information by ordinary email.

25. General

These Terms, together with the documents in Section 16, are the whole agreement between us about your use of the site, and replace any earlier understanding on that subject. Neither past dealings nor trade practice changes them.

If a provision is unenforceable, it will be limited to the minimum extent necessary — and replaced, where possible, by a valid provision reflecting the same intent — and the rest stays in force. If we do not enforce a right, we do not give it up. You may not transfer your rights or obligations under these Terms. We may transfer ours, provided this does not reduce your rights; if you are a consumer, we will tell you first and you may close your account.

We are independent parties, not partners, agents or joint venturers. These Terms do not create rights for anyone other than you and us. Sections 13, 15, 18, 19, 20 and 25 survive the end of these Terms.

26. How to contact us, and who we are

Email: info@gullotours.com

Certified email (PEC): gullotours@legalmail.it

Privacy and data protection requests: dpa@gullotours.com

Gullo Tours SRLS — Via Gabbiano , 06081 Assisi (PG), Italy. Perugia Company Register, REA n° pg-370997. Share capital paid up EUR 2.000,00. VAT no. IT03994630543.

Tour operator and travel organiser under Legislative Decree 79/2011. The details of our insolvency protection and of our professional liability insurance are given in the Booking Conditions and in your travel contract.

Accessibility. We want the site to be usable by everyone. If you have difficulty using any part of it, please write to us and tell us what happened and where — we will help you and try to fix the problem.